If you’re new to Salesforce and haven’t done much research, you might be under the impression that the software has only one capability: customer relationship management. Believe it or not, CRM is only one of the many aspects of running a business Salesforce can assist with. The company offers dozens of services specifically designed for different industries and purposes.
Feeling overwhelmed? We get it. That’s why we wanted to use this blog post to provide a brief overview of some of the Salesforce products we can help you implement. Let’s dive in.
Sales Cloud. Sales Cloud has one mission: help you close more sales. The program gathers all of your company’s data points and translates them into easy, actionable steps you can use to grow your business quickly and effectively. Even if you’re happy with the growth you’re experiencing, Sales Cloud can ramp things up even further.
Service Cloud. Customer service and sales are directly intertwined. The happier your clients are, the more likely they are to share your services and recommend you to their friends. Service Cloud helps you build strong, long-lasting customer relationships. It also highlights potential pain points so you know what to work on before a customer leaves you for good.
Pardot. What if there was a way to integrate your marketing and sales data seamlessly? Enter Pardot. Pardot enables you to automate emails, track customer data and provides daily notifications to ensure everyone who interacts with your brand has a positive, memorable experience. Plus, when your sales and marketing teams are on the same page, morale goes through the roof.
CPQ. CPQ stands for configure-price-quote. If you’ve been in business for a while, you know how long and drawn out the proposal process can be. CPQ helps you streamline this process, giving your sales reps a clear path to product selection, quote creation, and closing more business all within the parameters you set.
Field Service Lightning. When a client needs onsite support or service, you need a fast and easy way to dispatch a team member that has the right qualifications. Field Service Lightning provides mobile job management and helps you process work orders at lightspeed getting your team members to the right place at the right time.
These are just a few of the many Salesforce products we help businesses implement. If you’re interested in learning more, call us today at (801) 245-0500 and request a consultation.